Refund policy

Returns

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a refund.

 Please email: ioanasart@gmail.com with your refund claim.

• To complete your return, we require a receipt or proof of purchase.

• To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.

• Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded. 

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ioanasart@gmail.com

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ioanasart@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

* Downloadable software products

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ioanasart@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Shipping policy

FAQ's

Q: How do I check the status of my order?

A: Upon placing your order, please allow 2-4 business days to have your order processed. Once your order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Track Orders at the bottom of each page, to find your real-time update of your shipment. If you did not receive your tracking number or have any updates under our Track Order page after 5 business days, please contact us at ioanasart@gmail.com immediately and we will do all we can to investigate.

Q: Do you ship Internationally?

A: Yes! We ship worldwide

Q: How long does shipping takes?

A: For domestic orders, it will normally take 7-10 business days. For International orders, please allow up to 25- 30 days.

Q: Is your website secure with my personal information?

A: Absolutely! We use a secure TLS connection to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the blue "Add To Cart" button and then "Check out" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Ioana Schwalger Art provide a quality guarantee for all the products being sold?

A: Absolutely! If you find a fault or damages to the product, contact us immediately at ioanasart@gmail.com and we'll get it addressed!